Owner FAQs

Most properties are onboarded within one to two weeks of signing the management agreement. Our preferred start window is mid-month, which allows us to properly prepare for rent collection, unit turns, and a smooth transition. If your situation is time-sensitive, we can often accommodate faster timelines. We believe in doing our due diligence during onboarding to ensure a strong fit for both parties.

We average 15.4 days to lease properties. We use various advertising platforms and self-showing technology to maximize exposure and fill vacancies quickly.

Tenants pay the application fee, which covers the cost of background checks, credit checks, and verification.

We offer multiple payment options including online payments through the tenant portal, mail, and office delivery.

We conduct deep market research and comparisons. With a portfolio of almost 500 units, we likely have a comparable property to reference when pricing yours. This data helps us set competitive rent prices that maximize your returns.

Yes. We conduct comprehensive screening including criminal history, credit checks, employment verification, income verification (3x rent required), landlord references, and eviction history (none in past 7 years).

Check with your insurer to maintain coverage. We require proof of insurance before we begin managing. Tenants are required to have renters insurance.

Pass screening, pay security deposit, sign lease agreement, and pay any applicable fees.

We conduct a thorough move-out inspection. Security deposit is returned if no damages are found.

Move-in and move-out inspections standard. Unlimited drive-by inspections upon request. Optional mid-lease interior inspection available for $99.

Tenant utilities go in their name. Owner utilities (like water or trash at some properties) remain with the owner and are paid from collected rents.

We have a strict collections process. Grace period ends at 11:59pm on the 3rd. After that, late fees apply and we begin follow-up. If payment isn't resolved by the 10th, we start the eviction process with owner consultation.

We repair damage using licensed, vetted vendors at competitive prices. For repairs over $500, we obtain owner approval before proceeding. You receive documented receipts and photos of all work completed.

Through the owner portal, you can access monthly statements, income and expense reports, and year-end tax documents.

Pet policies are flexible per property. Being too restrictive can limit your tenant pool. We prohibit smoking in all properties.

No. You maintain decision-making authority. We consult you on major decisions and you choose your level of involvement.